Shipping Policy
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Shipping Policy

Delivering the elegance of handcrafted sarees to your doorstep with care and precision

✦ Our Commitment to You ✦
FREE SHIPPING on all orders across India  |  Dispatched within 1–3 business days  |  Secure packaging guaranteed

✦ Our Shipping Promise ✦

At our store, every saree is a piece of art — and we treat its delivery with the same reverence. Below you'll find everything you need to know about how we pack, ship, and deliver your cherished sarees safely to your location.

Processing Time

Every order is carefully inspected and packed within 1–3 business days before dispatch.

Delivery Time

Standard delivery takes 5–10 business days depending on your location across India.

Secure Packaging

Each saree is wrapped in premium protective packaging to ensure it reaches you in pristine condition.

1

Order Processing

Once your order is confirmed and payment is successfully received, our team begins the careful process of quality checking and packaging your saree. We ensure every thread, every border, and every motif meets our quality standards before it leaves our warehouse.

Order Placed

Confirmation & payment verification

Quality Check

Thorough inspection of the saree

Packaging

Secure & premium wrapping

Dispatched

Handed to courier partner

Delivered

Safe delivery to your doorstep

Please Note: Orders placed on weekends or public holidays will be processed on the next working day. During festive seasons, processing may take up to 5 business days due to high order volumes.

2

Shipping Methods & Delivery Times

We partner with India's most reliable courier services to ensure your saree reaches you safely and on time. Below is a breakdown of our shipping options:

Shipping Type Delivery Area Estimated Time Shipping Charge
Standard Shipping Metro Cities 5–7 Business Days FREE
Standard Shipping Tier-2 & Tier-3 Cities 7–10 Business Days FREE
Standard Shipping Remote / Rural Areas 10–15 Business Days FREE
Express Shipping Select Metro Cities 2–4 Business Days ₹149

Delivery timelines are estimated and may vary based on courier partner availability, weather conditions, and local regulations. We are not responsible for delays caused by courier partners after dispatch.

3

Order Tracking

Once your order has been dispatched, you will receive a confirmation email and SMS containing your Air Waybill (AWB) tracking number. You can use this number to track your parcel in real-time through our website or the courier partner's website.

  • Tracking details will be shared via email & SMS within 24 hours of dispatch.
  • You can track your order on our website under "My Orders" section.
  • For any tracking-related queries, please reach out to our support team with your Order ID.
  • In rare cases, tracking updates may take 24–48 hours to reflect after dispatch.
4

Packaging & Handling

We understand that a saree is not just a garment — it's an emotion, a tradition, and often a cherished possession. That's why we take extraordinary care in packaging:

  • Each saree is individually wrapped in soft muslin cloth to protect the fabric.
  • Wrapped sarees are placed in waterproof, tamper-proof packaging for transit safety.
  • Premium orders are shipped in our signature branded box with tissue paper lining.
  • Zari and embellished sarees receive extra cushioning to prevent damage to delicate work.
  • Every package includes a care instruction card and our brand story card.
5

Delivery Address & Modifications

Please ensure that your shipping address is accurate and complete at the time of placing the order. We deliver across all pin codes in India.

  • Address changes can only be requested within 2 hours of order placement.
  • After dispatch, no address modifications can be made.
  • If a delivery fails due to an incorrect address, re-shipping charges will be borne by the customer.
  • Please provide a valid phone number for courier communication.

No Refund Policy Please Read Carefully Before Purchasing

We want you to be completely delighted with your saree purchase. However, due to the unique, delicate, and high-value nature of our handcrafted sarees, we operate under a strict No Refund Policy. We strongly encourage you to review all product details, images, descriptions, and colour representations carefully before confirming your order.

  • No refunds will be issued under any circumstances once the order has been confirmed and payment is processed.
  • No returns are accepted on any saree products, including but not limited to silk, banarasi, kanjivaram, chiffon, georgette, cotton, and designer sarees.
  • Colour variations may occur due to screen settings, lighting in product photographs, and the natural dyeing process of handloom sarees. This is not a valid ground for refund.
  • Slight variations in pattern, border, or pallu design are inherent to handcrafted and handloom products. These are not manufacturing defects.
  • Sizing discrepancies — since sarees are unstitched garments (typically 5.5 to 9 metres), sizing concerns are not eligible for refund.
  • Change of mind, buyer's remorse, or dissatisfaction with the look/feel of the product after delivery does not qualify for a refund.
  • Sale, clearance, and discounted items are strictly non-refundable and non-returnable.

Exceptional Cases

In the rare event that you receive a wrong product, a severely damaged item (with visible transit damage proven through unboxing video), or a completely different saree from what was ordered, please contact us within 48 hours of delivery with:

  • Clear photographs of the received product & packaging
  • Unboxing video (mandatory for damage claims)
  • Your Order ID and registered email/phone

In such exceptional cases, we may offer an exchange with the same or equivalent product (subject to availability) at our sole discretion. Cash refunds will not be provided.

6

Order Cancellation

We understand that plans may change. Here's our cancellation policy:

  • Orders can be cancelled within 2 hours of placement by contacting our support team.
  • Once the order moves to the "Processing" or "Shipped" stage, cancellation is no longer possible.
  • Cancelled orders will receive a full refund to the original payment method within 5–7 business days.
  • COD orders that are not accepted at the time of delivery will be returned to us, and the customer may be blacklisted from future COD facility.
7

International Shipping

Currently, we ship only within India. International shipping will be available soon. Stay tuned to our newsletter and social media for updates on global delivery.

For NRI customers or bulk international orders, please write to us at our support email. We may accommodate special requests on a case-by-case basis.

✦ Need Help? Contact Us ✦

Our customer care team is here to assist you with any shipping-related queries

Email Us

rekhacretion01@gmail.com

Call Us

+91 7090571401

Mon–Sat, 10AM–8PM

WhatsApp

+91 7090571401

Quick response guaranteed