Privacy Policy

At REKHA CREATION, we value your trust and are committed to protecting your personal information while offering you a smooth and elegant saree shopping experience.

This Privacy Policy explains how REKHA CREATION collects, uses, stores, and protects your personal information when you visit our website, browse our saree collections, place an order, or contact us for support.

By using our website, you agree to the terms mentioned in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you when you interact with our website, place an order, create an account, subscribe to updates, or contact us.

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order details and purchase history
  • Any information you share through contact forms, WhatsApp, email, or customer support

Non-Personal Information

  • Browser type and device information
  • IP address
  • Website pages visited
  • Time spent on our website
  • General location information
  • Cookies and analytics data

2. How We Use Your Information

The information collected is used to provide better service, process your orders, and improve your shopping experience.

  • To process and deliver your saree orders
  • To confirm order details and shipping information
  • To contact you regarding your purchase, delivery, or support requests
  • To send order updates through email, phone, SMS, or WhatsApp
  • To improve our website, product listings, and customer service
  • To prevent fraud, misuse, or unauthorized transactions
  • To comply with legal and regulatory requirements
  • To send promotional offers only if you have opted in or where permitted by law

3. Payment Information

We do not store your complete debit card, credit card, UPI, net banking, or payment wallet details on our website.

All online payments are processed through secure third-party payment gateways. These payment providers may collect and process payment information according to their own privacy policies and security standards.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

  • Remember your preferences
  • Improve website speed and functionality
  • Analyze traffic and user behavior
  • Show relevant content or offers

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

5. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share limited information only when necessary with:

  • Courier and logistics partners for product delivery
  • Payment gateway providers for secure payment processing
  • Website hosting and technical service providers
  • Customer support or communication tools
  • Legal authorities, if required by applicable law

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

  • Secure website systems and protected access
  • Trusted payment gateway integration
  • Limited access to customer data
  • Regular monitoring of website security

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, and business record requirements.

When your information is no longer required, we will securely delete, anonymize, or restrict access to it where reasonably possible.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal and business requirements
  • Withdraw consent for promotional communications
  • Opt out of marketing messages

To exercise these rights, please contact us using the details provided at the end of this policy.

9. Marketing Communications

If you subscribe to our updates or share your contact details, we may send you information about new saree collections, festive offers, discounts, and product updates.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

10. Product Images, Colors, and Handmade Variations

We make every effort to display saree images, colors, designs, and details as accurately as possible. However, actual product colors may slightly vary due to lighting, photography, screen resolution, display settings, fabric texture, and handwork differences.

Minor variations in weaving, embroidery, zari work, print placement, or shade may occur, especially in handloom, handmade, or designer sarees. Such variations are part of the uniqueness of the product and are not considered defects.

11. No Refund Policy

All Sales Are Final

Due to the nature of sarees, fabric products, customized selections, color preferences, hygiene considerations, and careful order processing, we do not offer refunds once an order is placed or delivered.

Customers are requested to carefully check the product description, fabric details, color, blouse availability, measurements, price, and shipping information before placing an order.

  • No refund will be provided for change of mind.
  • No refund will be provided for slight color variation due to screen or lighting differences.
  • No refund will be provided for minor handmade, weaving, embroidery, or zari variations.
  • No refund will be provided if the customer provides incorrect shipping details.
  • No refund will be provided for delays caused by courier partners, weather conditions, strikes, festivals, or circumstances beyond our control.

If you receive a wrong or damaged product, please contact us within [24/48 hours] of delivery with clear unboxing video and photos. Any approval for replacement, exchange, or resolution will be at the sole discretion of [Your Business Name] and subject to verification.

Nothing in this policy limits any rights available to customers under applicable law.

12. Order Cancellation Policy

Once an order is confirmed, cancellation may not be possible because sarees are packed, reserved, or processed quickly for dispatch.

Cancellation requests, if any, must be made immediately after placing the order by contacting our support team. Approval of cancellation is not guaranteed and depends on the order status.

13. Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or external tools.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before sharing any personal information.

14. Children’s Privacy

Our website and products are intended for general customers and are not directed toward children under the age of 18.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

15. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features.

Any changes will be posted on this page with an updated effective date. We encourage customers to review this page periodically.

16. Summary of Key Policies

Policy Area Details
Personal Data Collected only for order processing, delivery, communication, support, and legal compliance.
Payment Data Processed securely through third-party payment gateways. We do not store complete card or payment details.
Marketing Promotional messages may be sent only where permitted or with customer consent. You may opt out anytime.
Refunds No refunds are provided once an order is placed or delivered, except where required by applicable law.
Color Variation Slight differences in saree color, texture, print, or handwork may occur and are not considered defects.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our No Refund Policy, please contact us:

  • Business Name: REKHA CREATION
  • Email: rekhacretion01@gmail com
  • Phone/WhatsApp: 7090571401
  • Address: Rekha Creations, 1st Cross Rd, behind Reliance Trends, Gandhinagar, Mandya, Karnataka 571401, India
  • Website: [Your Website URL]