Return & Exchange Policy

At REKHA CREATION, we take immense pride in offering meticulously curated, high-quality sarees. Due to the delicate nature of ethnic wear, the intricacies of handloom weaving, and hygiene reasons, we have a strict but fair exchange policy designed to protect both our artisans and our valued customers.

1. Exchange Timeframe

All exchange requests must be initiated within 7 days of the delivery date. Requests made after this 7-day window will unfortunately not be accepted.

2. Conditions for Exchange

To be eligible for an exchange, the saree must be returned in its original, pristine condition. The following criteria must be met:

• The saree must be unworn, unwashed, and unironed.
• All original tags, labels, and packaging must be intact and attached.
• There should be no stains, makeup marks, perfume scents, or signs of use.
• The product must be packed securely in the original packaging to prevent transit damage.

3. Non-Exchangeable Items

Certain items cannot be exchanged under any circumstances to maintain quality and hygiene standards:

• Sarees that have undergone Fall & Pico edging or any custom tailoring.
• Custom-stitched blouse pieces or readymade blouses.
• Items purchased during special clearance sales, promotional events, or with discount codes exceeding 20%.
• Products marked as "Final Sale" at the time of purchase.

4. Damaged or Defective Products

We inspect every saree before dispatch. However, if you receive a defective or damaged product, please notify us within 48 hours of delivery. Send clear photographs of the defect along with your order number. Upon verification, we will arrange a free replacement for the exact same item (subject to availability).

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5. How to Initiate an Exchange

Follow these simple steps to process your exchange:

1. Contact Us: Email us at [Your Email Address] or WhatsApp us at [Your Phone Number] with your Order ID and the reason for exchange.
2. Provide Evidence: Attach clear images of the saree, including the tags and packaging, to prove it is in unused condition.
3. Approval & Shipping: Once approved, ship the item back to our address within 3 days. Please use a trackable shipping method.
4. Quality Check: Upon receipt, our quality team will inspect the saree. If it passes the check, your exchange will be processed.
5. Select New Item: You will be allowed to choose a new saree. If the new item costs more, you will need to pay the difference. If it costs less, the balance will be adjusted as store credit for future use.

6. Shipping & Handling Costs

• Return Shipping: The customer is responsible for all return shipping costs. We recommend using a courier that provides tracking.
• Exchange Shipping: [Your Brand Name] will cover the shipping cost for sending the exchanged product back to you (valid for one exchange per order).
• Lost Returns: We are not responsible for return packages lost in transit. Please retain your courier receipt.